Current Issues
  • March 4, 2021, 12:00 am - Multi-Player Games Loading

    We have been experiencing some intermittent issues with games loading, mainly multi-player games. Our developer team is aware of the issue and actively working toward a resolution. Please direct students to our other games during this time. We apologize for the inconvenience and do expect a resolution shortly.

Past Issues
  • February 24, 2021, 12:00 am - TA Transfer to Yeti Academy Feature

    Due to the large demand placed on the server from schools wanting to try Yeti Academy, we are reconfiguring the auto transfer feature from TA to Yeti Academy to optimize and balance server load. We have removed the blue Yeti Academy bar from the TA School Admin dashboard until reconfiguration is complete. Auto transfer functionality for schools to try Yeti Academy should resume on 2.29.2021.

  • January 8, 2021, 12:00 pm - K2 Freezing Fix

    K-2 Freezing Fix - The reported freezing of the K-2 Keyboarding Foundations lessons has been resolved by our developer team. Your students can now type away without having to refresh their browsers or log out and in to do their keyboarding activities.

  • January 8, 2019, 12:00 am - Student delete and re-add issue

    An issue was found when a teachers or administrator deletes a student, the license usage would not reflect the deleted student. Support has implemented a temporary fix to allow teachers and administrators to add new students. Typing Agent engineering teams are currently addressing this issue and hope to have it resolved shortly. Resolved as of 1/10/2019

  • January 2, 2019, 11:00 am - Winter Break Update Issues

    During the Winter break Typing Agent developers performed many updates. After users returned to the program we where made aware of a few issues:

    1. When completing any world or scheduled test the screen would go white and not allow progression. Our engineers and support team identified and resolved the issue as of 11:00 AM PST 1-2-2019

    2. Some progress form certain clients has been reported as lost. Support staff is currently working with affected clients to discover the root cause.

  • January 2, 2019, 12:00 am - End of K2 Mountain

    This has been resolved as of 01/14/2019

    UPDATE: as of 01-11-2019 the button has been added but a bug was discovered with it. When a student clicks on the practice button it replays the video instead of taking them to the mountain. The engineering team is working on a solution.

    It has been brought to the attention of our support team that at the end of the K2 Mountain curriculum after the Yeti celebration users do not have any options to proceed back to the home screen or to the mountain. Our development team is currently working on the implementation of a button that will bring students back to the mountain for additional practice opportunities. Workaround: Please have your students use the bottom right "phone home" button to return to K2 Mountain to continue practicing. (92)

  • December 10, 2018, 12:00 am - Print ID Cards

    An issue with the print student ID cards button was found that caused the printed screen to appear blank. This issue has been resolved.

  • August 30, 2018, 1:45 pm - Game Server Interruption

    Our game servers experienced slow loading and some logins were prevented. This issue was resolved as of 14:26PM PST 08/25/18